Bell Helicopter is seeking a passionate aerospace engineering technician with extensive technical and business expertise to provide customers with world class after-delivery support. Reporting directly to the Manager of Product Support Engineering (PSE) in Canada, this position will be the first at Bell’s Singapore facility responsible for supporting customers in the Asia-Pacific region.
Supporting all fielded Bell Helicopter models, the PSE department’s mandate is to provide post-delivery support to internal and external customers through services such as; technical troubleshooting, creating repair instructions, authoring Service Directives or Technical Bulletins, and spares and warranty support.
The position is responsible for:
- Processing and responding to end customer’s requests through formal written and verbal communications.
- Providing troubleshooting support to fielded customers’ and Customer Support Engineers’ (CSE) technical problems.
- Coordinating support activities for customer’s logistics, warranty, and spares requests.
- Interfacing with multiple internal stakeholders to provide technical guidance.
- Occasionally providing customers’ with on-site support.
- Contributing to the overall team’s departmental knowledge.
The ideal candidate will have the following qualifications:
- Aircraft Maintenance License (AML) or equivalent and six (6) years of experience of which four (4) years are field experience.
- Knowledge of Bell Helicopter products an asset.
- Excellent spoken and written English, knowledge of other(s) language(s) is an asset.
- Working knowledge of MS Office, MS Windows, and ability to learn new software.
- Strong business presence and acumen, skilled at building strong relationships at all organizational levels.
- Ability to interpret engineering drawings and specifications.
- Proven desire to learn, University degree an asset.
- Self-motivated team player with a customer first mindset.
- At ease with multi cultural business environment.
This position requires a six to twelve month training period in Quebec, Canada and Texas, USA prior to becoming operational in Singapore.