Jobs: Customer Service Representative, UTC Aerospace Systems (USA)

Position Overview

Manages customers’ orders and requests, and coordinates activities with other departments to ensure customer needs are met, by performing one or more of the following duties.

Primary Responsibilities

  • Responds to verbal, written and EDI requests for component and assembly pricing.
  • Enters and acknowledges customer orders received via fax, SPEC2000, EDI, and mail with an emphasis on 24-hr order entry.
  • Ensures customer is ordering most recent configuration.
  • Maintains alignment between OE customer production schedules, customer purchase orders and MAPICS customer orders. Reconciles discrepancies internally or with customers.
  • Coordinates with sales, program management, credit, production, purchasing, stockroom, shipping, quality personnel to ensure customer requirements are met.
  • Communicates product availability, order status, late order recovery information to customers.
  • Issues pro forma invoices when indicated, ensures product ships within timeline supported by Letters of Credit.
  • Works with Product Support, Airline Support Engineer and Returned Goods Administrator to determine validity of warranty requests and product replacements. Issues credits or enters replacement orders when indicated.
  • Works with customers on invoicing discrepancies, accounts receivables (AR) including aging AR. Issues credits when indicated.
  • Maintains customer security access to Order Status web site, supports customer utilization of the site.
  • Maintains files for customer orders, credits/warranties/commission, correspondence.
  • Compiles data and prepares monthly report used for Customer Metrics and Key Results.
  • May perform some or all EDI transaction responsibilities, including maintaining a consistent dial-up schedule, ensuring proper equipment functioning, resolving un-translated and/or error messages, releasing order holds, and involving proper internal or external Technical Assistance when appropriate.
  • May purchase material for specific accounts and coordinate order placement.
  • May perform Technical Publication Distribution responsibilities, including maintaining customer data per Company policies, and initiating or fulfilling customer requests.

Apply here

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